Returns & Exchanges
We hope you are happy with your purchase from homefurnishers, but sometimes for the darnedest reasons, something goes wrong. We will try and fix it if we can. If not, read our return and exchange policy.
Return and exchange policies at a glance
A quick and simple overview of our policy regarding returns and exchanges.
In order to be eligible for a return, you must have the original packaging. The product must be in new and unused condition and salable condition. You must contact us within 30 days of receiving your order. If you meet those three criteria, you can return your order.
*Orders over $2000 will be assessed a flat 18% return processing fee. Shipping large orders, checking their condition, and storing them in our warehouse is expensive. This 18% fee covers some of those costs. We insure the return shipment, so you’re not on the hook for any of the damages. It doesn’t matter if it’s a custom item, we’ll still let you return it.
*For order cancellations and changes on orders greater than or equal to $2,000, we reserve the right to charge an 18% processing fee if the order is more than 48 hours old. This includes but is not limited to address changes, order cancellations, custom product revisions, and undeliverable items. If you need to cancel or change an order, please help us help you by requesting it as soon as possible.
*We will refund your order’s original shipping/delivery charge.
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